In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, HOSPEDAJE Y SERVICIOS GRUPO IZAMAL SA de CV (hereinafter, “the Hotel”), located at Calle 33, No. 294, between Calle 28 and Calle 30, Col. Centro, Izamal, Yucatán, CP 97540, Mexico, provides you with this Privacy Notice. This notice applies to the establishments operated by the group: Hotel Tuul, Hotel Rinconada del Convento, and Villa San Antonio Padua.

1. Personal data we collect

To provide our services, we may collect the following personal data:

- Full name

- Date of birth and nationality

- Contact information: address, telephone number and email address

- Billing information: Tax ID, company name and tax address

- Credit or debit card details to process reservations and payments

- Accommodation preferences and requested services

We do not collect sensitive personal data, except for that which is strictly necessary to comply with legal or service obligations.

2. Purposes of data processing

Your personal data will be used for the following primary purposes:

- Process reservations, stays and contracted services

- Issue invoices and tax receipts

- To comply with legal and regulatory obligations

- To guarantee the safety of our facilities and guests

Additionally, we will use your information for secondary purposes, which are not essential to the service:

- Offer promotions, packages and discounts

- Conduct satisfaction surveys

- Participation in loyalty and rewards programs

If you do not wish your data to be used for these secondary purposes, you may indicate this by sending an email to: ventas@grupoizamal.com

3. Data Transfer

Your personal data may only be shared in the following cases:

- With tax and government authorities, in compliance with legal obligations

- With providers of online reservation systems and payment gateways

- With affiliated or partner companies for benefits and loyalty programs

Under no circumstances will we transfer your data to third parties unrelated to the purposes described, unless there is a legal obligation or your express consent.

4. ARCO Rights

You have the right to Access, Rectify, Cancel or Oppose (ARCO) the use of your personal data, as well as to revoke the consent given.

To exercise these rights, you must send a request to the email address: ventas@grupoizamal.com, indicating your name, the data about which you wish to exercise your right and a copy of official identification.

5. Security measures

The Hotel implements technical, administrative, and physical measures to protect your information against damage, loss, alteration, destruction, or unauthorized access.

6. Modifications to the Privacy Notice

This Privacy Notice may be updated at any time. Modifications will be available on our official website: [HOTEL DOMAIN].

7. Acceptance

By providing your personal data through any of our means (website, email, social media, telephone or in-person reservations), you acknowledge that you have read and agree to the terms of this Privacy Notice.